S925 Flat textured bow pendant

Return Policy

At Amethyst Royal, we are committed to providing high-quality gemstones and exceptional customer service. Our return policy aligns with Australian Consumer Law to ensure your rights are protected.

Change of Mind

We do not offer refunds or exchanges for change of mind, so please choose carefully before purchasing.

Faulty or Misrepresented Items

Under Australian Consumer Law, you are entitled to a refund, replacement, or repair if an item:

• Has a major fault or defect that was not disclosed.
• Is significantly different from the description or sample provided.
• Does not do what it is supposed to or what you were told it would do.

If you believe your item is faulty or misrepresented, please contact us within 14 days of receiving your purchase.

Conditions for Returns

• The item must be returned in its original condition, including all packaging and documentation.
• Proof of purchase (e.g., receipt or invoice) is required.
• Return shipping costs are the responsibility of the customer.

Process for Returns

• Contact us with your proof of purchase and details about the issue.
• We will assess your claim and provide instructions for returning the item, if applicable.
• Once the item is received and inspected, we will notify you of the outcome and process your refund, replacement, or repair as appropriate.

If you have any questions or need assistance, please don't hesitate to reach out to us.

Ethically mined sapphires from Emerald Queensland Australia.

Please note that S925 sterling silver may naturally tarnish over time due to exposure to air, moisture, skin oils, and chemicals. This is a normal and reversible process that can be easily cleaned with a silver polishing cloth or professional silver cleaner. To maintain the shine and longevity of your piece, we recommend storing it in a dry, airtight container and avoiding contact with water, perfumes, and harsh chemicals.

Amethyst Royal Professional Care Plan
Enjoy lasting peace of mind with the Amethyst Royal Professional Care Plan, designed to protect and maintain the beauty of your treasured jewellery. Available in both 3-Year and Lifetime packages, our care plans ensure your pieces remain as brilliant as the day you bought them.

Your plan includes the following services at no additional cost:

• Re-tipping of prongs
• Stone tightening
• Polishing
• Professional cleaning and inspection
• Earring repair
• Chain and bracelet soldering
• Diamond and gemstone resetting
• Clasp replacements

Invest in the longevity of your jewellery with expert care — because timeless beauty deserves timeless protection.